Privacy Policy

Introduction

bewin ("bewin", "we", "us", "our") operates the online casino and sports betting platform accessible at https://bewin.cam (the "Platform"). We are committed to protecting the personal data of all users ("User", "you", "your") who register for and use our services.

This Privacy Policy ("Policy") describes in plain terms how bewin collects, processes, stores, shares, and protects your personal information when you access or use the Platform. It also sets out your rights in relation to that data and how you may exercise them.

This Policy should be read alongside our Terms & Conditions, which govern your use of the Platform. By registering an account, depositing funds, or placing a wager on bewin, you confirm that you have read and understood this Policy and consent to the data practices described herein.

Definitions

The following terms carry the meanings set out below throughout this Policy:

Data We Collect

bewin collects the following categories of Personal Data in the course of operating the Platform:

3.1 Registration Data

• Full legal name
• Date of birth (to verify you are 21or older)
• Email address
• Mobile phone number
• Residential address (including city — Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, or otherwise)
• Username and encrypted password
• Preferred currency (MYR / RM for Malaysian Users)

3.2 Identity Verification (KYC) Data

• Government-issued identity document (Malaysian MyKad, Passport, or equivalent)
• Selfie or liveness verification image
• Proof of residential address (utility bill, bank statement, etc.)
• Source of funds documentation (where required for enhanced due diligence)

3.3 Financial & Transaction Data

• Payment method details (Touch'n Go eWallet account reference, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, DuitNow, FPX identifiers — no full card or account numbers are stored by bewin)
• Cryptocurrency wallet addresses (for BTC, ETH, USDT transactions)
• Deposit and withdrawal transaction history
• Wager and gaming activity history

3.4 Technical & Device Data

• IP address and approximate geolocation
• Browser type and version
• Device type, operating system, and screen resolution
• Session timestamps, duration, and pages visited
• Cookie identifiers and tracking pixels (where consent has been given)

3.5 Communications Data

• Content of messages sent to bewin's support team via live chat or email
• Records of any complaints, disputes, or responsible gambling requests
• Responses to surveys or feedback requests (where provided voluntarily)

How We Collect Your Data

We collect Personal Data through the following channels:

4.1 Directly from You

When you register an account, complete KYC verification, make a deposit or withdrawal, place a wager, contact our support team, participate in a promotion, or voluntarily provide information via any Platform feature.

4.2 Automatically Through Platform Use

When you access the Platform, our servers and analytics tools automatically record technical data including your IP address, device identifiers, browser fingerprint, session activity, and navigation patterns. This data is collected via cookies, web beacons, and server logs.

4.3 From Third-Party Service Providers

We may receive personal data from the following categories of third parties:

• Payment processors: Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, DuitNow, FPX, and cryptocurrency network processors — to confirm transaction status and verify payment method ownership.
• KYC and identity verification providers: Third-party services that verify the authenticity of identity documents and perform liveness checks.
• Fraud detection and AML screening services: Providers that cross-reference user data against sanctions lists and fraud databases.

How We Use Your Data

bewin processes your Personal Data for the following purposes:

Legal Basis for Processing

bewin processes your Personal Data on the following legal bases, each of which corresponds to one or more of the processing purposes identified in Section 5:

• Contractual Necessity: Processing required to perform our contract with you (the Terms & Conditions) — including account creation, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable laws and licensing conditions — including KYC, AML screening, and age verification.
• Legitimate Interests: Processing necessary to pursue bewin's legitimate business interests — including fraud prevention, Platform security, responsible gambling monitoring, and analytics — where those interests are not overridden by your privacy rights.
• Consent: Processing based on your explicit consent — including marketing communications and non-essential cookies. You may withdraw consent at any time by contacting our support team or adjusting your cookie preferences.

Data Sharing & Disclosure

bewin does not sell, rent, or trade your Personal Data to third parties for their own commercial purposes. We share your data only in the following limited circumstances:

7.1 Service Providers (Data Processors)

We engage carefully selected third-party service providers who process data on our behalf under strict contractual confidentiality and security obligations. Categories include: payment processors, KYC and fraud screening providers, cloud infrastructure and hosting providers, customer support platform operators, and email and SMS delivery services.

7.2 Regulatory and Law Enforcement Authorities

We may be required to disclose your Personal Data to competent regulatory authorities, law enforcement agencies, or courts where required by applicable law, a binding court order, or our international gaming licence conditions.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of bewin's assets, your Personal Data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy terms applicable to your data going forward.

7.4 Responsible Gambling Organisations

Where you request self-exclusion or referal to a problem gambling support service, we may share limited identifying information (name, email) with the relevant support organisation to facilitate that referal, only with your explicit consent.

Data Retention

We retain your Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law, whichever is longer. The following general retention periods apply:

• Account and transaction records: Retained for a minimum of five (5) years following account closure, to comply with AML record-keeping obligations under applicable international standards.
• KYC and identity documents: Retained for the duration of the account relationship and for a minimum of five (5) years after account closure.
• Support communications: Retained for three (3) years from the date of the last interaction, or longer if the communication relates to an ongoing dispute.
• Marketing consent records: Retained for as long as necessary to evidence consent and for one (1) year after consent is withdrawn.
• Technical and analytics data: Typically retained in identifiable form for up to twenty-six (26) months, after which it is anonymised or deleted.

When Personal Data is no longer required, bewin securely deletes or anonymises it in accordance with our internal data lifecycle procedures.

Data Security

bewin implements robust technical and organisational measures to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Key security measures include:

• 256-bit TLS/SSL encryption for all data transmitted between your browser or app and bewin's servers.
• AES-256 encryption at rest for sensitive stored data including KYC documents and financial records.
• Access controls: Personal Data is accessible only to bewin employees and contractors who have a demonstrated business need, governed by role-based access permissions.
• Two-factor authentication available to all Users on their bewin accounts, and required internally for staff accessing production systems.
• Regular security audits and penetration testing conducted by independent third parties.
• Incident response procedures in place to detect, respond to, and notify affected Users of any data breach within required regulatory timeframes.

While bewin takes every reasonable precaution, no internet transmission or storage system can be guaranteed100% secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorised access to your account.

Cookies & Tracking Technologies

bewin uses cookies and similar tracking technologies (web beacons, pixel tags, local storage) to operate the Platform, enhance your experience, and analyse usage. The following categories of cookies are used:

You may manage your cookie preferences at any time via the cookie settings panel accessible in the Platform footer, or by adjusting your browser settings. Note that disabling non-essential cookies may affect your experience on certain Platform features.

Your Rights

Subject to applicable law and any overiding legal obligations (such as AML record-keeping requirements), you hold the following rights with respect to your Personal Data held by bewin:

• Right of Access: You may request a copy of the Personal Data bewin holds about you, along with information about how it is processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete Personal Data held about you.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to Restrict Processing: You may request that bewin limit the processing of your Personal Data in certain circumstances (e.g., while the accuracy of data is contested).
• Right to Data Portability: You may request that bewin provide your Personal Data in a structured, machine-readable format for transfer to another provider, where technically feasible.
• Right to Object: You may object to processing based on legitimate interests (including direct marketing), and bewin will cease that processing unless it can demonstrate compelling legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications, non-essential cookies), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact our Data Privacy team via live chat or at [email protected]. We will respond to verified requests within thirty (30) calendar days. We may require proof of identity before processing a data subject request.

Minors & Age Restriction

The bewin Platform is strictly for persons aged21 years and above. We do not knowingly collect, store, or process Personal Data belonging to individuals under the age of 21.

Age verification is a mandatory component of our KYC process. If bewin becomes aware, at any time, that a User is under 21 years of age, the Account will be immediately suspended, all data associated with that Account reviewed, and the matter handled in accordance with our minor protection procedures — which may include notifying relevant authorities.

If you believe that a minor has registered an account on bewin, please notify us immediately at [email protected] so that we can take prompt action.

International Data Transfers

bewin operates as an internationally licensed platform. In the course of providing our services, your Personal Data may be transferred to and processed in countries outside your country of residence, including countries where data protection laws may differ from those in Malaysia or your jurisdiction.

Where such transfers occur, bewin ensures appropriate safeguards are in place to protect your data, including:

• Standard contractual clauses approved by relevant data protection authorities;
• Transfer only to service providers that maintain equivalent data protection standards;
• Encryption of data in transit and at rest, regardless of transfer destination.

By using the Platform, you acknowledge and consent to the transfer of your Personal Data as described in this Section. If you have concerns about cross-border data transfers, please contact us at [email protected].

Policy Amendments

bewin reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operational requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page;
• Post a prominent notice on the Platform;
• Where required by law or where changes significantly affect your rights, send notification to your registered email address.

Your continued use of the Platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised Policy, you must cease using the Platform and may close your account in accordance with our Terms & Conditions. The current version of this Policy is always accessible at https://bewin.cam/privacy-policy.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, please reach out to us using the contact details below. We take all privacy enquiries seriously and commit to a substantive response.